01
Flat fee, not percentage
$55 per load, every load — the same whether the rate is $900 or $4,200. A percentage shop takes a bigger bite the harder you haul. Ours doesn't.
Why Us · Mile 03
Desk Live · 24/7
A dispatch desk
built for owner-
operators first.
Every differentiator on this page started as a complaint we heard from a carrier about the last dispatch service they used. We didn't invent the format — we just built it the way drivers said it should work.
◆ Flat $55 / Load ◆ Month-to-Month ◆ Dedicated Dispatcher
Nine things a percentage
dispatch shop
can't match.
Every item below is a policy — written into onboarding, audited monthly, and the reason carriers stay with the desk through the slow months.
02
One dispatcher per carrier
Same voice, same name, same account every week. Not a bullpen of rotating agents reading your last note to figure out your home lane.
03
Written rate math
Every load comes with the lane-rate benchmark, the broker's history, and the negotiation log. You can audit the rate we booked against the one they offered.
04
Month-to-month, cancel anytime
No 12-month contract, no termination fee, no exit penalty. The desk keeps the truck by earning the load — not by locking you in.
05
In-house safety + accounting
DOT files, IFTA, payroll, settlements all live on the same desk. One escalation path — no passing a carrier across three vendors on a Friday.
06
Actual 24/7 coverage
Weekend breakdown, after-hours broker problem, Sunday-night last-minute recovery — the desk is staffed, not forwarded to a voicemail.
07
Broker credit + slow-pay protection
Every broker gets a credit check before dispatch. We maintain a do-not-haul list built from real carrier disputes — not just factoring-company warnings.
08
Weekly numbers, on Monday
Revenue, RPM, best and worst lane — delivered before you start the next week. You always know what the truck earned, not just what it grossed.
09
Carrier community, not lead pool
Most of our carriers came from another carrier's referral, not an ad. That keeps the desk honest — one bad week gets everyone's attention.
What changes when the
desk is flat-fee.
| Policy | Typical % shop | American Smart Trucking |
|---|---|---|
| Pricing model | 6–10% of gross | |
| Contract length | 6–12 months | |
| Dispatcher assignment | Queue / rotating | |
| Rate benchmarking | Verbal, if asked | |
| Weekend coverage | Emergency only | |
| Broker credit checks | Carrier's problem | |
| Reporting | Invoice only | |
| Backoffice bundle | Extra vendor | |
Answers we give every
discovery call.
Can I keep my current factoring company?
Yes — we integrate with whatever factoring partner you use. If you don't have one, we'll introduce you to ours at a negotiated rate. No forced switch, no kickback.
What truck age do you dispatch?
Brokers generally want 2018 and newer, but we'll work older equipment on preferred lanes where the shipper knows the carrier. Insurance age limits apply on reefer and hotshot work.
How quickly can the desk start?
Typical onboarding from signed agreement to first load is 48–72 hours. If your carrier packet is already clean we've had same-day dispatches.
Do you take a cut of detention or accessorials?
No. The $55 per-load fee is the entire fee. Detention, TONU, layover, lumper and fuel-surcharge recovery is all yours, one-hundred-cents on the dollar.
What if I want to decline a load?
Every rate-con is offered, not booked. You approve before we sign on your behalf. No auto-booking, no 'we took it, hope you can run it.'
Can the desk handle multiple drivers?
Yes — each driver gets a profile on the dispatcher's board, and scale-outs to 2–25 trucks are handled without a second vendor. Fleets over 25 get a secondary dispatcher assigned.